Contacting Customer Support

Information on contacting customer support, as well as community conduct guidelines.

Special BFCM & Holiday Sale FAQs

Information and commonly asked questions related to BFCM & Holiday sales, including shipping times, using discounts and the extended return/exchange period.

Returns and Exchanges

Information about making a return or exchange

Lifetime Warranty

Types of warranty claims, submitting a claim

Sizing Resources

Information about finding your size

Discount Codes

Information about understanding and troubleshooting discount codes.

Gift Cards and Credit Codes

Information about Gift Cards and Credit Codes

Order Placement

Information about order placement, payment, cancellations and stock availability.

Order Changes & Cancellations

Information about making changes to your order, as well as order cancellations and what to do if your order has already been shipped.

Shipping Information

Information about delivery destinations, shipping times, delivery times, shipping rates, and policies around customs and duties fees.

Order Tracking

Delivery Issues

Information on troubleshooting potential delivery issues.

Products - Manufacturing, Materials and Care

Information about product manufacturing, materials and care instructions.

Account Deletion & Unsubscribe Requests

Information on how to navigate deletion and unsubscribe requests.

Refer A Friend Program

Refer A Friend program policies, details and FAQs.