Store credit is a payment type distinct from gift cards that may be used toward payment of an order. Store credit may be used to pay the full or partial balance of an order total. Store credit is assigned to the specific email address and profile of

<h2 id="isPasted">What is store credit?</h2>Store credit is a payment type distinct from gift cards that may be used toward payment of an order. Store credit may be used to pay the full or partial balance of an order total.Store credit is assigned to the specific email address and profile of a customer. <h2 id="how-do-i-access-my-store-credit">How do I access my store credit?</h2>Head to our website and log in to your customer profile using the email address where the store credit was received. Once logged in, add the items to your cart and head to the checkout screen. Next to the payment type widget on the checkout screen, there will be a checkbox that can be toggled to apply store credit as a payment type toward the final owing balance of your order.Simply click the box, and any existing store credit will be applied toward your order.If you need further assistance with using store credit, please reach out to our customer support team at info@vitalydesign.com. <h2 id="can-store-credit-be-used-along-with-discount-codes">Can store credit be used along with discount codes?</h2>Yes! Store credit can be combined with discount codes. <h2 id="does-store-credit-expire">Does store credit expire?</h2>Store credit does not expire. <h2 id="are-there-any-restrictions-on-store-credit">Are there any restrictions on store credit?</h2>Store credit cannot be transferred from one customer to another.Store credit has no cash value and cannot be redeemed, exchanged, or converted for cash, legal tender, or any other form of monetary payment. Store credit may only be applied toward eligible purchases made through our store.If an order purchased using store credit is cancelled or returned in accordance with our applicable cancellation and return policies, any amount originally paid using store credit will be reinstated as store credit. It will not be refunded or converted to cash, a bank deposit, or another form of payment.Where an order is paid using a combination of store credit and another payment method, refunds will be issued to the applicable original payment methods, with the store credit portion returned as store credit.

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<h2 id="isPasted">Do you sell gift cards?</h2>Our gift card can be purchased in amounts of $50, $100, $200 and $500.&#xA0;You can purchase a gift card from one of our online stores:For customers outside of the EU:&#xA0;<a href="https://www.vitalydesign.com/products/gift-card-vgc?_pos=1&amp;_psq=gift+ca&amp;_ss=e&amp;_v=1.0" rel="noopener noreferrer" target="_blank">Purchase Here</a>&#xA0;For customers inside&#xA0;the EU:&#xA0;<a href="https://www.vitalydesign.eu/products/gift-card-veu?_pos=1&amp;_sid=89fae39ed&amp;_ss=r" rel="noopener noreferrer" target="_blank">Purchase Here</a>.Please note: Our gift cards are a digital product and will be delivered directly to you by email. You will not receive a physical card. <h2 id="isPasted">Can you mail physical gift cards? </h2>We do not mail gift cards to customers due to the liability and risk of lost or stolen orders. <h2 id="isPasted">My gift card has not arrived by email. Where is it?</h2>This is extremely uncommon as our gift cards are sent by email within 24 hours of purchase.Unless there was a payment processing error, your order will sent directly to the email used at checkout. If the email used at checkout was incorrectly input, this would result in the gift card not being delivered to the correct recipient.We recommend that the recipient of the gift card check their spam inbox folder in their email account in the off-chance that the emails from Clocks and Colours have been filtered to the spam folder unintentionally due to a technical error.If you still cannot locate your gift card, please <a href="https://www.vitalydesign.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> right away.<h3 id> </h3><h2 id="isPasted">Do gift cards ever expire?</h2>Our gift cards have no expiration date. They do not expire. <h2 id="can-i-return-a-gift-card-for-a-refund">Can I return a gift card for a refund?</h2>Gift cards can only be refunded under the following conditions:<ul><li>The return is requested within our standard Return/Exchange Policy window of 30 days.</li><li>The balance is unused.</li></ul> <h2 id="isPasted">Can I use a gift card in person?</h2>Gift cards purchased online must be used in our online store. If you wish to use an online gift card in-person at one of our retail stores, you must first <a href="https://www.vitalydesign.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> to request a gift card conversion before visiting our store. <h2 id="can-i-use-a-gift-card-during-the-sale">Can I use a gift card during the sale?</h2>You can redeem a gift card during a sale to make a purchase. A gift card can be used alongside a discount code at checkout. If you have any issues with using your gift card, please&#xA0;<a href="https://www.vitalydesign.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a>. <h2 id="do-you-offer-gift-receipts">Do you offer gift receipts?</h2>Unfortunately, no, we do not. We can allow any customer to use the return portal. All they need is the Order Number and Zip/Postal Code to submit their request.&#xA0;If they would like to update the return address, please&#xA0;<a href="https://www.vitalydesign.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a>&#xA0;as soon as you submit your request on the return portalImportant Note:&#xA0;We do not include prices on products or order packaging.

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