<div id="isPasted"><div id="isPasted"><h3 id="lifetime-warranty">Lifetime Warranty</h3><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We stand behind the quality of our jewelry with a Lifetime Warranty &#x2014; our guarantee that upon receiving the product, every jewelry item is free of material and manufacturing defects. This warranty is eligible to the original purchaser and valid for the duration of the original purchaser&#x2019;s lifetime, beginning on the date of purchase from an authorized Vitaly Design retailer, and subject to applicable&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">state or national laws governing the sales of consumer goods.<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The warranty will immediately become void if the product is purchased from an unauthorized retailer or resold by the original purchaser to a new owner.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We work with our manufacturers to create handcrafted, ethically sourced pieces that are made to stand the test of time. We&#x2019;re confident in the quality of our product. Please note this means that the warranty does not cover any lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party. Additional information regarding warranty policy coverage applicable to specific Vitaly Design product categories can be found in&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://vitalycustomersupport.gorgias.help/en-US/types-of-warranty-coverage-324801" rel="noopener noreferrer" target="_blank">this article</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">To inquire if your jewelry is covered under this<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;warranty,&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://vitalycustomersupport.gorgias.help/en-US/contact">contact us</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;with your name, address, order number, photo or video, and a detailed description of the issue at hand. Warranty claims must be accompanied by acceptable proof of purchase from an authorized Vitaly Design retailer and are subject to approval. <h3 id="eyewear---limited-2-year-warranty">Eyewear - Limited 2-Year Warranty</h3><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Vitaly Design eyewear is backed with a limited two-year warranty from the date of purchase. Please note this means that the warranty does not cover any lost items, broken frames as a result of misuse or negligence, scratches on lenses, improper use or storage of your eyewear, improper fit and any alterations of your eyewear product - including&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">but not limited to&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">replacing existing lenses with&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">prescription lenses.&#xA0;<h3 id="apparel-headwear-and-homewares---limited-2-year-warranty">Apparel, Headwear, and Homewares - Limited 2-Year Warranty</h3><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Vitaly Design apparel, headwear, and housewares are backed by a limited two-year warranty from the date of purchase. Please note that the warranty does not cover any lost items or items that are broken, dented, ripped or stained as a result of misuse or negligence. This includes scratches that come from normal wear and tear, improper use or storage of your product, improper fit of your product and any modification made to your product after purchase.&#xA0;<h3 id="leather-goods-and-merch---limited-1-year-warranty">Leather Goods and Merch - Limited 1-Year Warranty</h3><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Vitaly Design&#xA0;of leather products and merch are backed by a limited one-year warranty from the date of purchase. Please note that the warranty does not cover any lost items or items that are broken, dented, ripped or stained as a result of misuse or negligence. This includes scratches that come from normal wear and tear, improper use or storage of your product, improper fit and any modification made to your product after purchase.&#xA0;<h3 id="exceptions">*Exceptions</h3><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Items including but not limited to socks and other merch products that we identify, are subject to our standard returns and exchange policy from the date of purchase.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">To inquire if your item is covered under this warranty,&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://vitalycustomersupport.gorgias.help/en-US/contact">contact us</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;with your name, address, order number, photo or video and a detailed description of the issue at hand. Warranty claims must be accompanied by acceptable proof of purchase from an authorized Vitaly Design retailer and are subject to approval. <span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Disclaimer: In the event your item required for warranty has been discontinued or sold out, a gift card will be offered for the value paid on the original purchase, to be used towards a new replacement purchase of another item and subject to approval.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Customers may be required to return the item(s) for inspection.</div></div><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Lifetime Warranty Policy

<h3 id="isPasted">What does the Lifetime Warranty Policy cover?</h3>Our warranty policy follows very specific criteria to determine if a claim is eligible for approval.The criteria for approval of warranty coverage include the following:<ul><li>Damaged and/or cracked stones</li><li>Snapped bracelets</li><li>Damaged and/or malfunctioning clasps</li><li>Broken chains</li></ul>The criteria for rejection of a warranty claim will include, but not be limited to the following:<ul><li>Lost or stolen items</li><li>Oxidization or Discolouring over time</li><li>Wear and tear from customer use</li><li>The natural breakdown of colours and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking</li><li>Failure or damage caused by improper use or carelessness</li><li>Failure or damage caused by repair or modification</li><li>Alteration or damage caused by a third party</li><li>Change of item ownership from one party to another</li><li>Item purchased from an unauthorized retailer</li></ul>Subject to applicable law, while we always do our best to accommodate warranty claim requests, all warranty claims are assessed on a case-by-case basis and subject to approval at the sole discretion of the company based on the above criteria. <a href="https://vitalycustomersupport.gorgias.help/en-US/contact" rel="noopener noreferrer" style="text-decoration:none;" target="_blank">Contact us</a> if you believe that your warranty claim should fall within the criteria for approval. We will assess the issue and where necessary notify you about the status of the warranty claim.&#xA0;Finally, sample sale items cannot be approved for a warranty replacement under any circumstances.Important Disclaimer:Subject to applicable law, Compound Studio on behalf of Vitaly Design reserves the right to reject any and all warranty claims whereby the warranty claim does not meet the criteria set forth above at the company&#x2019;s sole discretion acting reasonably.Compound Studio on behalf of Vitaly Design also reserves the right to refuse or withdraw warranty eligibility in response to exploitative behavior at the company&#x2019;s sole discretion acting reasonably. <h3 id="what-about-a-warranty-for-items-that-are-not-jewellery">What about a warranty for items that are not jewellery?</h3>We have a 2-year warranty for eyewear, apparel, homewares and headwear.We have a 1-year warranty for leather goods.In addition to the conditions of our Lifetime Warranty, these warranties also do not cover:<ul><li id="isPasted" style="font-size: 16px;">Lens scratches or lost screws</li><li style="font-size: 16px;">Wear and tear from customer use</li><li style="font-size: 16px;">Including holes, rips and stains in apparel</li><li style="font-size: 16px;">Damage from improper storage</li></ul>Any alterations of eyewear products including but not limited to replacing existing lenses with prescription lenses. <h3 id="i-damaged-my-own-item-by-accident-can-i-get-a-replacement">I damaged my own item by accident, can I get a replacement?</h3><span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We understand that mistakes happen. However, failure or damage caused by improper use or carelessness from daily wear is not covered under warranty. <h3 id="what-happens-if-my-item-is-out-of-stock-for-replacement">What happens if my item is out of stock for replacement?</h3>If your item is out of stock we can provide you with a gift card for the price you originally paid.&#xA0;

Types of Warranty Coverage

<h3 id="isPasted" style="text-align: left;">How do I submit a warranty claim?</h3>Use the <a href="https://vitalycustomersupport.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact form</a> and include the following information:<div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ul><li id="isPasted" style="font-size: 16px;">A detailed description of the issue and what happened to your item causing the issue.</li><li style="font-size: 16px;">The original order number.</li><li style="font-size: 16px;">If you did not place the original order, please provide us with the name of the original purchaser.</li><li style="font-size: 16px;">A minimum of two (2) photos clearly demonstrating the issue with the item.</li><li style="font-size: 16px;">One (1) photo of the item with the order number handwritten on a piece of paper next to it.</li><li style="font-size: 16px;">A video demonstrating the issue with your item. [No more than 10 seconds long]</li><li style="font-size: 16px;">Confirmation of your current shipping address.</li></ul></div></div><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>&#xA0; &#xA0;&#xA0;Customer service cannot analyze your request without all of the above information.<h3 style="text-align: left;" id="how-long-does-it-take-to-hear-back-about-a-claim">How long does it take to hear back about a claim?</h3>We typically respond to your initial warranty inquiry within 24 hours, subject to support volumes and available agents. You may be required to provide additional images or a video if we need more details. Further instructions and next steps will be provided upon assessment of your warranty claim. <h3 style="text-align: left;" id="why-was-my-warranty-claim-denied">Why was my warranty claim denied?</h3>We cannot complete a warranty unless all of the criteria mentioned above are completed. Your warranty claim may also be denied if it does not meet the criteria mentioned in our&#xA0;<a href="https://vitalycustomersupport.gorgias.help/en-US/types-of-warranty-coverage-324801" rel="noopener noreferrer" target="_blank">warranty coverage article</a>. Please address the article for clarification around eligible warranty claims if you have not done so already.

Submitting A Warranty Claim

We cannot complete a warranty unless all of the submission criteria are provided. Your warranty claim may also be denied if it does not meet the criteria mentioned in our warranty coverage article. Please address the article for clarification around

<h3 id="isPasted" style="text-align: left;">Why was my warranty claim denied?</h3>We cannot complete a warranty unless all of the <a href="https://vitalycustomersupport.gorgias.help/en-US/submitting-a-warranty-claim-119050" rel="noopener noreferrer" target="_blank">submission criteria</a> are provided.&#xA0;Your warranty claim may also be denied if it does not meet the criteria mentioned in our&#xA0;<a href="https://vitalycustomersupport.gorgias.help/en-US/types-of-warranty-coverage-324801" rel="noopener noreferrer" target="_blank">warranty coverage article</a>.Please address the article for clarification around eligible warranty claims if you have not done so already.

Why was my warranty claim denied?

If your warranty claim item is out of stock or has been discontinued, you will be provided with a store credit for the amount originally paid at the time of purchase. We do not accept rainchecks based on product stock. Therefore, if you choose not to

<h3 id="isPasted">What happens if my warranty item is unavailable for replacement?</h3>If your warranty claim item is out of stock or has been discontinued, you will be provided with a store credit for the amount originally paid at the time of purchase. We do not accept rainchecks based on product stock. Therefore, if you choose not to proceed with your warranty claim due to stock issues, you must resubmit your warranty claim in the future and hold onto your original item. Original warranty claim items will not be shipped back to the customer if replacements are out of stock. A gift card will be provided to customers under these circumstances as described above.