<h2 id="isPasted">Can I change the items in my order?</h2>Unfortunately, once your order is submitted,&#xA0;we cannot make any changes to the items in your order. This means that in order to change your order, it must be cancelled and a new order must be placed with the corrected items. <h2 id="isPasted">What happens if your order has already shipped?</h2>If your order has already been shipped, you will have to wait for it to arrive and treat your order as a normal return/exchange request. Once you receive your order, you can submit a standard return or exchange request by using our online portal.&#xA0;

Order Changes

You may contact us to request a cancellation of your order. However, cancellations are not always guaranteed due to the transitory nature of order fulfillment.Order cancellation requests have a higher success rate if the request is made as soon as po

<h2 id="isPasted">Can I cancel my order?</h2>You may contact us to request a cancellation of your order. However, cancellations are not always guaranteed due to the transitory nature of order fulfillment. Order cancellation requests have a higher success rate if the request is made as soon as possible&#xA0;after placing the order.Contact us right away to cancel your order.We will attempt to cancel your order before it has been fulfilled and dispatched. Once cancelled, you can place the order again with the updated changes you desire.Important Note:&#xA0;Final Sale items that have been shipped are not eligible for refunds.<h3 id> </h3><h2 id="eu-customer-exceptions">EU Customer Exceptions </h2><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(40, 50, 78);box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(40, 50, 78);">Please be advised that orders made via VitalyDesign.eu for European customers can be returned/exchanged within 30 days according to the Return and Refund Laws of the EU.Final Sale items in EU orders are only eligible for a full refund within 14 days. <h2 id="isPasted">What happens if your order has already shipped?</h2>If your order has already been shipped, you will have to wait for it to arrive and treat your order as a normal return/exchange request. Once you receive your order, you can submit a standard return or exchange request by using our online portal.

Order Cancellations

There are a number of circumstances that may result in your order being cancelled. If this has happened to you, we greatly apologize for any inconvenience this may have caused. Please note that all cancelled orders will have a refund submitted at the

<h2 id="isPasted">Why was my order unexpectedly cancelled? </h2>There are a number of circumstances that may result in your order being cancelled. If this has happened to you, we greatly apologize for any inconvenience this may have caused.Please note that all cancelled orders will have a refund submitted at the time of cancellation.All refunds will be returned back to the original payment method, including gift cards.Depending on your bank, this may require 3-10 business days to appear in your original account. <h2 id="fraud-order-cancellations">Fraud Order Cancellations</h2>Our fraud detection system&#xA0;may detect anomalies or areas of concern in your order, resulting in restrictions preventing your order from shipping.In these instances, our shipping team will contact you for more information to help with verifying and overriding any issues associated with your order If the fraud detection on your order cannot be overridden or bypassed, then your order will be cancelled and your payment will be refunded to the original payment type on file.Please note that we cannot override or expedite your order without the relevant information or your cooperation. <h2 id="unexpected-stock-shortage">Unexpected Stock Shortage </h2>On very rare occasions, an item may run out of stock unexpectedly.&#xA0; In these situations, we will contact you directly to inform you of your cancellation and refund.&#xA0;We greatly apologize for any inconvenience this may cause.Please note that stock shortages will not result in rainchecks or extensions on promotions or discounts.

Unexpected Order Cancellations

You may contact us to request an address change on your order. If you have made an error in your shipping address when submitting your order, contact us as soon as possible. If your order has already been fulfilled by our shipping team, then we canno

<h2 id="isPasted">Can I change my shipping address?</h2>You may contact us to request an address change on your order.If you have made an error in your shipping address when submitting your order,&#xA0;contact us&#xA0;as soon as possible.If your order has already been fulfilled by our shipping team, then we cannot change your shipping address.<h2 id> </h2><h2 id="what-happens-if-my-order-is-shipped-to-the-incorrect-address-i-used">What happens if my order is shipped to the incorrect address I used?</h2><span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Under these circumstances, we cannot accept any liability for the loss of your order if it does not arrive in your possession due to an incorrect address used at checkout.<span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">This means that you will not be reimbursed for the cost of your lost order, nor will we provide a replacement. We apologize for any inconvenience this may cause. <h2 id="contact-the-delivery-carrier">Contact The Delivery Carrier</h2>If your package has already been fulfilled, the shipping carrier may be able to change your address. You will need to contact the carrier directly for their assistance, as we will not be able to authorize any changes to your order once it is fulfilled.In some instances, your order with the incorrect shipping address may be returned to us by the shipping carrier. If your item is returned to us as a result of an incorrect address, we will contact you to discuss how to move forward.

Changing A Shipping Address

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Return & Exchange

Vitaly Design

Information about making changes to your order, as well as order cancellations and what to do if your order has already been shipped.

Order Changes & Cancellations

Customer Conduct Policy

How To Contact Customer Support

Customer Support FAQ

Contacting Customer Support

Extended Return/Exchange Period

Using Discount Codes During BFCM/Holiday Season

Special BFCM & Holiday Sale FAQs

Return & Exchange Policy

Return/Exchange Eligibility

Improper or Missing Return Contents

Late Return/Exchange Requests

Return Shipping Labels and Fees

How To Submit A Return/Exchange Request

When will my return/exchange be processed?

Lost Return Shipments

Returning Orders with Free Items from Promotions

Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return Fees

Return/Refund Processing Times

Non-Returnable Items

Orders Not Returned Due To Customs Fees.

Returns & Refunds FAQ

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Warranty Item Repairs

Warranty Claims - Decision Waiting Times

Unavailable Warranty Replacements

Information About Denied Warranty Claims

Lifetime Warranty

Ring Sizing

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Sizing Resources

Where can I get a discount code?

Why is my discount code not working?

Lost or Missing Discount Codes

Can I use multiple discount codes or promotions at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Discount Codes

Credit Code Information

Gift Card Information

Gift Cards and Credit Codes

Payment Types & Methods

Stock Availability

Order Confirmations

Price Match Policy

Order Placement

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Shipping & Delivery Times

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Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Shipping Information

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Order Tracking

Shipping Delays

Missing Deliveries

Lost Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

Product Materials

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Polishing Items

Can I get my items wet?

Can I get my item engraved?

Where are Vitaly Design items made?

Products - Manufacturing, Materials and Care

Deletion Requests

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How do referrals work?

How To Complete A Referral

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