We accept Visa, Mastercard, Amex, and Discover. We also accept PayPal. If eligible based on your region, you can make interest-free installments via Sezzle and Klarna. Split your entire online purchase into 4 interest-free payments over 6 weeks with

<h2 id="isPasted">Which payment types do you accept?</h2>We accept Visa, Mastercard, Amex, and Discover. We also accept PayPal. If eligible based on your region, you can make interest-free installments via Sezzle and Klarna.&#xA0;&#xA0; <h2 id="how-does-sezzle-work">How does Sezzle work?</h2>Split your entire online purchase into 4 interest-free payments over 6 weeks with no impact on your credit score. Add your items to the cart as normal and simply check out with Sezzle.Important Note: You may have to be logged into or create an account with us to see this option.&#xA0;&#xA0;<h2 id="how-does-klarna-work">How does Klarna work?</h2>Split your entire online purchase into 3 interest-free payments or pay in 30 days with no impact on your credit score. Add your items to the cart as normal and simply check out using Klarna.This option is not available for all countries.&#xA0;<a href="https://www.klarna.com/uk/smoooth/" rel="noopener noreferrer" target="_blank">Click here to find out more!</a>Important Note: You may have to create or be logged into your Vitaly Design account to see this option.

Payment Types & Methods

Restocking dates, limited edition items/discontinued items

<h2 id="product-availability">Product Availability</h2>Product availability may differ based on the destination country of each customer. This is because stock may be available in one distribution location, but not another. For this reason, items may be available for some customers but not for others, depending on the delivery location.For example, items may be in stock in Canada, but not available in the US, or vice versa. Other times, stock may be available in the EU, but not outside of the EU.<h2 id> </h2><h2 id="isPasted">The item I want is out of stock. Can I pre-order the item now?</h2><span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Unfortunately, items are not available for pre-order. We do not have a pre-order system in place at this time.<span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The best solution is to sign up for email notifications on the product page to be notified via email when a product restocks.<span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The Size Out of Stock&#xA0;notification prompt will appear when selecting a sold-out item. You can enter your email address if you would like to receive a notification when new inventory is added to the website for that item.Please note that items without a notification bell will not be restocked. <h2 id="how-often-are-items-restocked">How often are items restocked?</h2>Product restocks generally take between 30 and 90 days on average. Any items that are discounted or in the &apos;Sale&apos; section will not be restocked.&#xA0; <h2 id="why-do-you-have-limited-quantities-for-certain-products">Why do you have limited quantities for certain products?</h2>Our items are hand-made which means that we can only create so many at any one time.If an item sells out before you can purchase it, unfortunately, you would have to wait for a restock. Product availability is always first come, first served.To set yourself up for the best chance of securing a product restock, sign up for an email reminder on the product page. When it restocks, you will be among the first to know! <h2 id="do-limited-edition-items-restock">Do limited edition items restock?</h2>Limited Edition items rarely restock.<a href="https://www.vitalydesign.com/pages/subscribe" rel="noopener noreferrer" target="_blank">Signing up for our marketing emails</a>&#xA0;will give you the best opportunity to find out about product launches to buy our rarest pieces before they sell out.

Stock Availability

Order confirmations are typically emailed to customers immediately at the time of submission. Confirmation emails can sometimes be missed or misplaced when they land in spam or promotion folders due to your existing email inbox filters. Please check

<h2 id="isPasted">When will I receive my order confirmation?</h2>Order confirmations are typically emailed to customers immediately at the time of submission.<h2 id> </h2><h2 id="why-didnt-i-receive-an-order-confirmation">Why didn&apos;t I receive an order confirmation?</h2>Confirmation emails can sometimes be missed or misplaced when they land in spam or promotion folders due to your existing email inbox filters.Please check your spam inbox for your order confirmation. <h2 id="i-still-cant-find-my-order-confirmation">I still can&apos;t find my order confirmation. </h2>If you still cannot locate your order confirmation email, our support team can assist you with ensuring that your order is safely submitted and underway.Please note that external payment platforms such as PayPal may submit order confirmations to your 3rd party email address and not your account email address.If you need any further assistance, please contact us.

Order Confirmations

We want you to feel confident shopping with us. If you’ve recently made a purchase and notice that the same item has gone on sale shortly after, you may be eligible for a price adjustment. We offer price matches for orders placed within 7 days prior

We want you to feel confident shopping with us. If you&#x2019;ve recently made a purchase and notice that the same item has gone on sale shortly after, you may be eligible for a price adjustment.<h3 data-start="446" data-end="463" id="eligibility">Eligibility</h3>We offer price matches for orders placed&#xA0;within 7 days prior to the start of a sale period. If your order meets this timeframe, we&#x2019;ll happily honour the lower price and refund you the difference.<h3 data-start="669" data-end="699" id="promotions-and-discounts">Promotions and Discounts</h3>If a&#xA0;promotion or discount code was used on your original order, your eligibility for a price match will depend on which offer provides the better overall value. In some cases, this may mean that the price match amount is lower than expected or not valid if your original promotion already offered a better deal.<h3 data-start="1030" data-end="1066" id="final-sale-and-clearance-items">Final Sale and Clearance Items</h3>Items purchased as final sale or clearance are eligible for price matching as long as they meet the criteria above.<h3 data-start="1198" data-end="1216" id="how-it-works">How It Works</h3><ol data-start="1217" data-end="1826"><li data-start="1217" data-end="1343">Submit a Request: Contact our Customer Support team with your order number and the item(s) you&#x2019;d like to price match.</li><li data-start="1344" data-end="1442">Review: Our team will confirm that your order and the sale item qualify under our policy.</li><li data-start="1443" data-end="1826">Refund Process:<ul data-start="1471" data-end="1826"><li data-start="1471" data-end="1550">If approved, the refund will be issued to your original payment method.</li><li data-start="1554" data-end="1722">If a gift card was used for your purchase, the refund will be returned to the gift card first, and any remaining amount will go back to your payment method.</li><li data-start="1726" data-end="1826">Refunds typically appear within 3&#x2013;10 business days, depending on your financial institution.</li></ul></li></ol>If you believe your order qualifies, please <a data-start="1872" data-end="1887" rel="noopener noreferrer" href="https://www.vitalydesign.com/pages/contact-us?srsltid=AfmBOopFrw-nol3ddNA5i1APoLt9xLRPkEA7h9PHjCoyW2tqMHliluNL" target="_blank">contact us</a> and our team will be happy to assist.

Price Match Policy

We aim to respond in 2 minutes during business hours

Can't find what you need? Click here to contact us!

Shop

Return & Exchange

Vitaly Design

Information about order placement, payment, cancellations and stock availability.

Order Placement

Customer Conduct Policy

How To Contact Customer Support

Customer Support FAQ

Contacting Customer Support

Extended Return/Exchange Period

Using Discount Codes During BFCM/Holiday Season

Special BFCM & Holiday Sale FAQs

Return & Exchange Policy

Return/Exchange Eligibility

Improper or Missing Return Contents

Late Return/Exchange Requests

Return Shipping Labels and Fees

How To Submit A Return/Exchange Request

When will my return/exchange be processed?

Lost Return Shipments

Returning Orders with Free Items from Promotions

Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return Fees

Return/Refund Processing Times

Non-Returnable Items

Orders Not Returned Due To Customs Fees.

Returns & Refunds FAQ

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Warranty Item Repairs

Warranty Claims - Decision Waiting Times

Unavailable Warranty Replacements

Information About Denied Warranty Claims

Lifetime Warranty

Ring Sizing

Bracelet and Chain Sizing

Sizing Resources

Where can I get a discount code?

Why is my discount code not working?

Lost or Missing Discount Codes

Can I use multiple discount codes or promotions at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Discount Codes

Credit Code Information

Gift Card Information

Gift Cards and Credit Codes

Order Changes

Order Cancellations

Unexpected Order Cancellations

Changing A Shipping Address

Order Changes & Cancellations

Delivery Destinations

Shipping & Delivery Times

Shipping Rates

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Shipping Information

How do I track my order?

Order Tracking

Shipping Delays

Missing Deliveries

Lost Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

Product Materials

How do I care for my new item?

Polishing Items

Can I get my items wet?

Can I get my item engraved?

Where are Vitaly Design items made?

Products - Manufacturing, Materials and Care

Deletion Requests

Unsubscribe Requests

Account Deletion & Unsubscribe Requests

How do referrals work?

How To Complete A Referral

Referral Qualifications

Affiliate Links

Missing Rewards Code

Refer A Friend Program