We accept Visa, Mastercard, Amex, and Discover. We also accept PayPal. If eligible based on your region, you can make interest-free installments via Sezzle and Klarna. Split your entire online purchase into 4 interest-free payments over 6 weeks with

<h2 id="isPasted">Which payment types do you accept?</h2>We accept Visa, Mastercard, Amex, and Discover. We also accept PayPal. If eligible based on your region, you can make interest-free installments via Sezzle and Klarna.&#xA0;&#xA0; <h2 id="how-does-sezzle-work">How does Sezzle work?</h2>Split your entire online purchase into 4 interest-free payments over 6 weeks with no impact on your credit score. Add your items to the cart as normal and simply check out with Sezzle.Important Note: You may have to be logged into or create an account with us to see this option.&#xA0;&#xA0;<h2 id="how-does-klarna-work">How does Klarna work?</h2>Split your entire online purchase into 3 interest-free payments or pay in 30 days with no impact on your credit score. Add your items to the cart as normal and simply check out using Klarna.This option is not available for all countries.&#xA0;<a href="https://www.klarna.com/uk/smoooth/" rel="noopener noreferrer" target="_blank">Click here to find out more!</a>Important Note: You may have to create or be logged into your Vitaly Design account to see this option.

Payment Types & Methods

<h2 id="isPasted">Can I make changes to my order items?</h2>Unfortunately, once your order is submitted&#xA0;we cannot make any changes to the items in your order.However, we can cancel your order if it has not been fulfilled and dispatched. Once cancelled, you can place the order again with the updated changes you desire.&#xA0;<a href="https://www.vitalydesign.com/pages/contact-us" rel="noopener noreferrer" target="_blank">Contact us</a>&#xA0;right away to cancel your order. <h2 id="what-happens-if-my-order-has-already-shipped">What happens if my order has already shipped?</h2>If your order has already been shipped, you will have to wait for it to arrive. Once you receive your order, you can submit a standard return or exchange request within 30 days. <h2 id="can-i-cancel-my-order">Can I cancel my order?</h2>You can cancel your order so long as your order has not been fulfilled. If your order has been fulfilled, you must wait for your order to arrive and then submit a standard return/exchange request within 30 days.Please&#xA0;<a href="https://www.vitalydesign.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a>&#xA0;as soon as possible to cancel your order before it is fulfilled.Important Note:&#xA0;Final Sale items that have been shipped are not eligible for refunds.<h3 id> </h3><h2 id="eu-customer-exceptions">EU Customer Exceptions </h2><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(40, 50, 78);box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(40, 50, 78);">Please be advised that orders made via VitalyDesign.eu for European customers can be returned/exchanged within 30 days according to the Return and Refund Laws of the EU.Final Sale items in EU orders are only eligible for a full refund within 14 days.

Changes and Cancellations

<h2 id="isPasted">Do you sell gift cards?</h2>Yes we do! Our gift card can be purchased in amounts of $50, $100, $200 and $500 amounts.&#xA0;You can purchase a gift card from one of our online stores:For customers outside of the EU:&#xA0;<a href="https://www.vitalydesign.com/products/gift-card-vgc?_pos=1&amp;_psq=gift+ca&amp;_ss=e&amp;_v=1.0" rel="noopener noreferrer" target="_blank">Purchase Here</a>&#xA0;For customers inside&#xA0;the EU:&#xA0;<a href="https://www.vitalydesign.eu/products/gift-card-veu?_pos=1&amp;_sid=89fae39ed&amp;_ss=r" rel="noopener noreferrer" target="_blank">Purchase Here</a>.Please note: Our gift cards are a digital product and will be delivered directly to you by email. You will not receive a physical card. We do not mail gift cards to customers due to the liability and risk of lost or stolen orders.<h2 id> </h2><h2 id="isPasted">My gift card has not arrived by email. Where is it?</h2>This is extremely uncommon as our gift cards are sent by email within 24 hours of purchase.Unless there was a payment processing error, your order will sent directly to the email used at checkout. If the email used at checkout was incorrectly input, this would result in the gift card not being delivered to the correct recipient.We recommend that the recipient of the gift card check their spam inbox folder in their email account in the off-chance that the emails from Clocks and Colours have been filtered to the spam folder unintentionally due to a technical error.If you still cannot locate your gift card, please <a href="https://www.vitalydesign.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> right away.<h3 id="-1"> </h3><h2 id="isPasted">Do gift cards ever expire?</h2>Our gift cards have no expiration date. They do not expire. <h2 id="can-i-return-a-gift-card-for-a-refund">Can I return a gift card for a refund?</h2>Gift cards can only be refunded under the following conditions:<ul><li>The return is requested within our standard Return/Exchange Policy window of 30 days.</li><li>The balance is unused.</li></ul> <h2 id="isPasted">Can I use a gift card in person?</h2>Gift cards purchased online must be used in our online store. If you wish to use an online gift card in-person at one of our retail stores, you must first <a href="https://www.vitalydesign.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> to request a gift card conversion before visiting our store. <h2 id="can-i-use-a-gift-card-during-the-sale">Can I use a gift card during the sale?</h2>You can redeem a gift card during a sale to make a purchase. A gift card can be used alongside a discount code at checkout. If you have any issues with using your gift card, please&#xA0;<a href="https://www.vitalydesign.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a>. <h2 id="do-you-offer-gift-receipts">Do you offer gift receipts?</h2>Unfortunately, no we do not. We can allow any customer to use the return portal. All they need is the Order Number and Zip/Postal Code to submit their request.&#xA0;If they would like to update the return address, please&#xA0;<a href="https://www.vitalydesign.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a>&#xA0;as soon as you submit your request on the return portalImportant Note:&#xA0;We do not include prices on products or order packaging.

Gift Cards and Ordering a Gift

Restocking dates, limited edition items/discontinued items

<h2 id="isPasted">The item I want is out of stock. Can I pre-order the item now?</h2><span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Unfortunately, items are not available for pre-order. We do not have a pre-order system in place at this time.<span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The best solution is to sign up for email notifications on the product page to be notified via email when a product restocks.<span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The Size Out of Stock&#xA0;notification prompt will appear when selecting a sold-out item. You can enter your email address if you would like to receive a notification when new inventory is added to the website for that item.Please note that items without a notification bell will not be restocked. <h2 id="how-often-are-items-restocked">How often are items restocked?</h2>Product restocks generally take between 30 and 90 days on average. Any items that are discounted or in the &apos;Sale&apos; section will not be restocked.&#xA0; <h2 id="why-do-you-have-limited-quantities-for-certain-products">Why do you have limited quantities for certain products?</h2>Our items are hand-made which means that we can only create so many at any one time.If an item sells out before you can purchase it, unfortunately, you would have to wait for a restock. Product availability is always first come, first served.To set yourself up for the best chance of securing a product restock, sign up for an email reminder on the product page. When it restocks, you will be among the first to know! <h2 id="do-limited-edition-items-restock">Do limited edition items restock?</h2>Limited Edition items rarely restock.<a href="https://www.vitalydesign.com/pages/subscribe" rel="noopener noreferrer" target="_blank">Signing up for our marketing emails</a>&#xA0;will give you the best opportunity to find out about product launches to buy our rarest pieces before they sell out.&#xA0;

Stock Availability

There are a number of circumstances that may result in your order being cancelled. Our fraud detection system may detect anomalies or areas of concern in your order. In these instances, our shipping team will contact you for more information to help

<h2 id="isPasted">Why was my order unexpectedly cancelled? </h2>There are a number of circumstances that may result in your order being cancelled. <h2 id="fraud-detection">Fraud Detection</h2>Our fraud detection system&#xA0;may detect anomalies or areas of concern in your order. In these instances, our shipping team will contact you for more information to help with verifying and override any issues associated with your order If the fraud detection on your order cannot be overridden or bypassed, then your order will be cancelled and your payment will be refunded to the original payment type on file.Please note that customer support nor the shipping team can override or expedite your order without the relevant information or your cooperation. <h2 id="unexpected-stock-shortage">Unexpected Stock Shortage </h2>On very rare occasions, an item may run out of stock unexpectedly.&#xA0; In these situations, we will contact you directly to inform you of your cancellation and refund.&#xA0;We greatly apologize for any inconvenience this may cause.Please note that stock shortages will not result in rainchecks on promotions or discounts.

Why was my order unexpectedly cancelled?

Confirmation emails can sometimes be missed when they land in your spam/promotions folder due to your existing email inbox filters. Please check your spam inbox for your order confirmation. If you still cannot locate your order confirmation email, ou

<h2 id="isPasted">Why didn&apos;t I get an order confirmation?</h2>Confirmation emails can sometimes be missed when they land in your spam/promotions folder due to your existing email inbox filters. Please check your spam inbox for your order confirmation.If you still cannot locate your order confirmation email, our support team can assist you with ensuring that your order is safely submitted and underway.Please note that external payment platforms such as PayPal may submit order confirmations to your 3rd party email address and not your account email address.If you need any further assistance, you can always&#xA0;<a href="https://vitalycustomersupport.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us.</a>&#xA0;

Why didn't I get an order confirmation?

You may contact us to request an address change on your order. If you have made an error in your shipping address when submitting your order, contact us as soon as possible. If your order has already been fulfilled by our shipping team, then we canno

<h2 id="isPasted">What if I used the wrong shipping address on my order?</h2>You may contact us to request an address change on your order. If you have made an error in your shipping address when submitting your order, <a href="https://www.vitalydesign.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a>&#xA0;as soon as possible.If your order has already been fulfilled by our shipping team, then we cannot change your shipping address. <h2 id="isPasted">Can I change my shipping address?</h2>You may request a change to your shipping address as long as your order has not already been fulfilled by our shipping team.Please&#xA0;<a href="https://www.vitalydesign.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a>&#xA0;as soon as possible if you need to change your address.<span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Unfortunately, once your order is fulfilled and shipped we cannot change your shipping address. <h2 id="what-happens-if-my-order-is-shipped-to-the-incorrect-address-i-used">What happens if my order is shipped to the incorrect address I used?</h2><span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">In these instances, we are not liable if your order does not arrive in your possession. This means we are not responsible for reimbursing you for the cost of your incorrect order, nor will we provide a replacement. We apologize for any inconvenience this may cause.If your package has already been fulfilled, the shipping carrier may be able to change your address. You will need to contact the carrier directly for their assistance as we will not be able to authorize any changes to your order once it is fulfilled.In some instances, your order with the incorrect shipping address may be returned to us by the shipping carrier. If your item is returned to us as a result of an incorrect address, we will contact you to address how to move forward.

Order Placement