During the 2026 holiday season, Vitaly Design customers who placed their order between November 4th and December 15th, 2026 will be able to submit an eligible return/exchange request until January 15th, 2027. Please note that all other normal return/

<h2 id="isPasted">Extended Return/Exchange Period</h2>During the 2026 holiday season, Vitaly Design customers who placed their order between November 4th and December 15th, 2026 will be able to submit an eligible return/exchange request until January 15th, 2027. Please note that all other normal return/exchange policies and restrictions apply.All products must be returned with original packaging in resellable mint condition. Damaged or incomplete returns may be rejected at the customer&apos;s expense.Clearance items may only be exchanged or returned for store credit.Final Sale items are not eligible for return or exchange unless otherwise eligible based on EU laws within 14 days of purchase. For further information about our return/exchange policy, please consult the return/exchange section of our help center, found <a href="https://www.vitalydesign.com/pages/faq?hcUrl=%252Fen-US%252Farticles%252Freturns-and-exchanges-31784" target="_blank" rel="noopener noreferrer" id="isPasted">here</a>. <h2 id="important-note">Important Note</h2>Requests for further extensions to returns and exchanges beyond the established extension period mentioned above will not be approved.

Extended Return/Exchange Period

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Return & Exchange

Vitaly Design

Information and commonly asked questions related to BFCM & Holiday sales, including shipping times, using discounts and the extended return/exchange period.

Special BFCM & Holiday Sale FAQs

Customer Conduct Policy

How To Contact Customer Support

Customer Support FAQ

Contacting Customer Support

Return & Exchange Policy

Return/Exchange Eligibility

Improper or Missing Return Contents

Late Return/Exchange Requests

Return Shipping Labels and Fees

How To Submit A Return/Exchange Request

When will my return/exchange be processed?

Lost Return Shipments

Returning Orders with Free Items from Promotions

Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return Fees

Return/Refund Processing Times

Non-Returnable Items

Orders Not Returned Due To Customs Fees.

Returns & Refunds FAQ

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Does Vitaly Design repair damaged warranty items?

Warranty Claims - Decision Waiting Times

Unavailable Warranty Replacements

Information About Denied Warranty Claims

Lifetime Warranty

Delivery Destinations

Shipping & Delivery Times

Shipping Rates

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Shipping Information

How do I track my order?

Order Tracking

Shipping Delays

Missing Deliveries

Lost Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

Shipping, Tracking and Delivery Information

Ring Sizing

Bracelet and Chain Sizing

Sizing Resources

Payment Types & Methods

Stock Availability

Order Confirmations

Preorder Information

Pricing and Tax Information

Order Placement

Order Change Policy

Unexpected Order Cancellations

Changing A Shipping Address

Order Changes & Cancellations

Where can I get a discount code?

Why is my discount code not working?

Lost or Missing Discount Codes

Can I use multiple discount codes or promotions at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Discount Codes

Store Credit Information

Gift Card Information

Gift Cards and Store Credit

Product Materials

How do I care for my new item?

Polishing Items

Can I get my items wet?

Can I get my item engraved?

Where are Vitaly Design items made?

Products - Manufacturing, Materials and Care

Deletion Requests

Unsubscribe Requests

Account Deletion & Unsubscribe Requests

How do referrals work?

How To Complete A Referral

Referral Qualifications

Affiliate Links

Missing Rewards Code

Refer A Friend Program