Return/Exchange Policies and Additional Conditions
If you are not 100% happy, you can ship your item back to us within 30 days of it arriving with you. Return your item in a brand-new condition in the same packaging we shipped to you within 30 days of its arrival, and we will refund your order if it
Different categories of items have different return/exchange eligibility. Please be advised that orders made via vitalydesign.eu for European customers can be returned/exchanged within 30 days according to the Return and Refund Laws of the EU. *Custo
Return requests made outside of the standard 30-day eligibility window will not be eligible for approval. Please ensure that you have formally submitted your return request within 30 days of your product delivery. Requests not formally submitted with
Vitaly Design will provide a pre-paid return shipping label for all customers in the USA and Canada. Outbound Exchange orders will be shipped for free with standard shipping. We do not provide return shipping labels to customers outside of Canada and
If your order number starts with VEU you can submit your request here. If your order is outside of the standard 30-day return/exchange window, you will have to contact us to appeal a manual approval of your request.
Your package for return/exchange must first be received by the warehouse, unless an exception is otherwise explicitly stated by a support agent. Once the contents of your package have been verified and approved, your exchange shipment will then be pr
In order for return/exchange requests to be completed, the returning products must be delivered to our warehouse locations in original, resellable condition, including the original packaging. Unexpected issues may arise during the return shipping pro
Return parcels must arrive at our designated returns locations and include all items required, in original condition with original packaging for the request to be processed,. Failure to return the required products in full and in the appropriate cond
Customers who received a free item in their order as part of a promotion are required to return the free item they received if they are returning all other parts of their order for a refund. Customers may not return an order simply to receive and kee