Return/Exchange EligibilityUpdated 12 hours ago
Return/Exchange Eligibility
Different categories of items have different return/exchange eligibility.
- Regular items can be returned or exchanged within 30 days of delivery.
- Final Sale/Clearance Items cannot be returned.
- Hygiene-based items (Ex. piercings, earrings, lip cuffs, etc) cannot be returned.
EU Customer Exceptions
Please be advised that orders made via vitalydesign.eu for European customers can be returned/exchanged within 30 days according to the Return and Refund Laws of the EU.
*Customers shopping from vitalydesign.eu, please note that Final Sale items are only eligible for a full refund within 14 days.