Returns

Return & Exchange Policy

If you are not 100% happy you can ship your item back to us within 30 days of it arriving with you. Return your item in a brand new condition in the same packaging we shipped to you within 30 days of its arrival and we will refund your order if it is

Can I return items if I change my mind?

Absolutely. However, eligibility is based on specific factors. Final Sale items are not eligible to be returned under any circumstances. You must complete your exchange or return within 30 days of your item arriving. This does not apply to items whic

How do I submit a return?

If your order number starts with VEU you can submit your request here. If your order is outside of the standard 30-day return/exchange window, you will have to contact us to appeal a manual approval of your request.

How long should a refund take to process?

This depends on your original destination. All returns outside of the EU will be shipped back to our warehouse in Canada. Returns within the EU will be shipped back to our warehouse in Portugal. Your return package must first be received at our wareh

Does Vitaly Design pay return shipping fees?

We will provide a pre-paid return shipping label for all customers in the USA and Canada. Outbound Exchange orders will be shipped for free with standard shipping. We do not provide return shipping labels to customers outside of Canada and the US. If

Can I return a Final Sale item?

Final Sale items are only eligible for an exchange or a gift card in the amount of your original order purchase value. Items found within our Sale section of the website are considered Final Sale. Final Sale items are not eligible for a direct refund

Are there any items I cannot return?

Yes, the following items cannot be returned:. Please be sure to check the product description for return eligibility details. If you have additional questions or need further support, please contact us. Please be advised that orders made via vitalyde

What happens if my return gets lost on the way to the warehouse?

Contact us as soon as possible. We may be able to help or look into why it has gone missing by performing an investigation.

Why did my item not get returned because of a customs fee?

We request that all return shipment items be marked as $10 in value so that we can receive your item(s) back without unnecessary complications. Doing this establishes the item as a return rather than a sale for logistics handling purposes. If your re