Return & Exchange PolicyUpdated 2 months ago

Return & Exchange Policy

If you are not 100% happy you can ship your item back to us within 30 days of it arriving with you. 

Return your item in a brand new condition in the same packaging we shipped to you within 30 days of its arrival and we will refund your order if it is not a clearance or final sale item. 

Your order may not be eligible for return or exchange if the product

• Has visible wear or damage.
• Is not in the original package, including sleeves and tags. 
• Is a final sale item (this does not include the use of a discount code or site-wide sales)

EU Customer Exceptions

Please be advised that orders made via vitalydesign.eu for European customers can be returned/exchanged within 30 days according to the Return and Refund Laws of the EU. 

For additional questions or concerns regarding our return/exchange policy and eligibility, please contact us.

Timeframe:

Returns can take several weeks to process as your item(s) must be shipped back to our warehouse to be inspected and approved. Please be patient as your refund will not be processed until it is inspected and approved at our warehouse.

Any refunds will be processed back to your original payment method, including gift cards if used during checkout.