If you are not 100% happy you can ship your item back to us within 30 days of it arriving with you. Return your item in a brand new condition in the same packaging we shipped to you within 30 days of its arrival and we will refund your order if it is
Absolutely. However, eligibility is based on specific factors. Final Sale items can be exchanged or returned for a gift card for the original amount paid for the item. Final Sale items are not eligible for a refund. You must complete your exchange or
If your order number starts with VEU you can submit your request here. If your order is outside of the standard 30-day return/exchange window, you will have to contact us to appeal a manual approval of your request.
Your package for return/exchange must first be received by the warehouse. Once the contents of your package have been verified and approved, your exchange shipment will then be processed. Important Note: Return/Exchange packages not containing accura
A prepaid return label will be provided to you via our returns portal for returns/exchanges within Canada or The US. You must be within the 30-day return/exchange policy window. We do not provide shipping labels to customers outside of Canada and the
You certainly can. However, any current discounts will not apply to your exchanged item(s). We suggest returning your item(s) for a refund (or gift card) and repurchasing your item through our website with the discount applied. If you choose to compl
Of course!. If you have your heart set on an item, we suggest returning your order for store credit so that you can purchase your item when it comes back in stock in the style you want. Alternatively, you could exchange your item for something comple
You cannot use a discount code at the checkout when making an exchange or using the Shop Now function. You also cannot get a sale price when making an exchange. We suggest returning your item(s) for a gift card and repurchasing new items if you have
No problem! Please contact us as soon as possible. Important Note: We are not able to modify or halt an exchange if an instant exchange has been initiated or if the warehouse has already fulfilled your item(s).
Contact us as soon as possible. We may be able to help or look into why it has gone missing by performing an investigation.