We aim to respond in 2 minutes during business hours

Can't find what you need? Click here to contact us!

Shop

Return & Exchange

Vitaly Design

<h2 id="isPasted"><strong>Can I exchange for a different size/colour if what I want is out of stock?</strong></h2><p><span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Of course!</span></p><p><span style="color: rgb(40, 50, 78); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you have your heart set on an item, we suggest returning your order for store credit so that you can purchase your item when it comes back in stock in the style you want.</span></p>

Of course!. If you have your heart set on an item, we suggest returning your order for store credit so that you can purchase your item when it comes back in stock in the style you want.

Can I exchange for a different size/colour if what I want is out of stock?

Returns and Exchanges

Exchanges FAQ

Customer Conduct Policy

How To Contact Customer Support

Customer Support FAQ

Contacting Customer Support

Payment Types & Methods

Order Changes and Cancellation Requests

Unexpected Order Cancellations

Stock Availability

Order Confirmations

Order Placement

Credit Code Information

Gift Card Information

Gift Cards and Credit Codes

Missing Deliveries

Lost Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

Delivery Destinations

Shipping & Delivery Times

Shipping Rates

Changing A Shipping Address

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Shipping Information

Shipping & Delivery

Deletion Requests

Unsubscribe Requests

Account Deletion & Unsubscribe Requests

Where can I get a discount code?

Why is my discount code not working?

Lost or Missing Discount Codes

Combining Discount Codes

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Discount Codes

How do I track my order?

Shipping Delays

Order Tracking

Return & Exchange Policy

Return/Exchange Eligibility

Late Return/Exchange Requests

Return Shipping Labels and Fees

How To Submit A Return/Exchange Request

Return/Exchange Processing

Lost Return Shipments

Improper or Missing Return Contents

Returning Orders with Free Items from Promotions

Policies & Conditions

Can I make an exchange during a sale?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Return Fees

Return/Refund Processing Times

Non-Returnable Items

Orders Not Returned Due To Customs Fees.

Returns & Refunds FAQ

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Warranty Item Repairs

Warranty Claims - Decision Waiting Times

Unavailable Warranty Replacements

Information About Denied Warranty Claims

Lifetime Warranty

Ring Sizing

Bracelet and Chain Sizing

Sizing Resources

Refer-A-Friend Program

How To Complete A Referral

Referral Qualifications

Affiliate Links

Missing Rewards Code

Refer A Friend Program

Product Materials

How do I care for my new item?

Polishing Items

Can I get my items wet?

Can I get my item engraved?

Where do you make your items?

Products - Manufacturing, Materials and Care

Vitaly Design Boost

Can I exchange for a different size/colour if what I want is out of stock?Updated a month ago

Can I exchange for a different size/colour if what I want is out of stock?