We ship orders worldwide, with limited exceptions. Some shipping destinations may have unique shipping restrictions and import laws. Please verify your country's laws and restrictions before ordering to ensure that you can import the items you plan t

<h2 id="isPasted">Where does Vitaly Design ship to?</h2>We ship orders worldwide, with limited exceptions.Some shipping destinations may have unique shipping restrictions and import laws.Please verify your country&apos;s laws and restrictions before ordering to ensure that you can import the items you plan to purchase.If your delivery destination is not available, please contact customer support for further assistance.

Delivery Destinations

All orders usually require 1-4 business days on average to be fulfilled. This is the time that it takes for your order contents to be inspected, packaged and dispatched by our shipping team. Orders will ship from Monday to Friday, excluding public ho

<h2 id="isPasted">How long before my order is shipped?</h2>All orders usually require 1-4 business days on average to be fulfilled. This is the time that it takes for your order contents to be inspected, packaged and dispatched by our shipping team.Orders will ship from Monday to Friday, excluding public holidays.Orders are not dispatched on Saturdays or Sundays, which may extend delivery times.<h2 data-offset-key="75otb-0-0" id> </h2><h2 data-offset-key="75otb-0-0" id="how-long-will-shipping-take">How long will shipping take? </h2>The fulfillment time mentioned above is in addition to your selected shipping method.Orders may be impacted by unexpected delays, such as carrier issues, weather and regional conflict. Your destination country may have customs and import processes that can cause delivery delays. Please understand that these circumstances are out of our control.Delivery delays resulting from factors out of our control are not eligible for shipping cost reimbursements or refunds. If you are uncertain about your shipping timeframe or need additional assistance, please contact our support team before placing your order.<h2 data-offset-key="75otb-0-0" id="-1"> </h2><h2 data-offset-key="75otb-0-0" id="how-to-calculate-delivery-times">How to calculate delivery times.</h2>Total delivery time is a combination of all steps in the shipping process. Your total shipping time depends on your country of origin and the shipping method you choose at checkout.Please use the following simplified equation to roughly calculate your order delivery time.Please keep in mind that all shipping/delivery estimations can be impacted by order volumes or courier delays at any time.Fulfillment time ( 2-4 Business days) + Customs Processing + Selected Shipping Method= Total Delivery Time <h2 id="-2"> </h2><h2 id="canada-us--eu-shipping">Canada, US &amp; EU Shipping</h2>Standard Shipping usually takes 2-5 business days***. Express Shipping usually takes 1-2 business days***.*Not including fulfillment times. **These times may be extended due to unforeseen circumstances.<h2 dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 18pt 0pt;" id="international-destinations">International Destinations</h2>Standard Shipping usually takes between 15-20 business days***, or 3-4 calendar weeks. Express Shipping usually takes between 2-4 business days***.*Not including fulfillment times. **These times may be extended due to unforeseen circumstances. For international customers: Once your international standard shipping parcel reaches your destination country with the international carrier, it will be handed off to the local carrier in your country before delivery is completed.It is best to check your tracking link for an updated tracking number assigned to your local carrier. Please check with your local carrier for further tracking information.

Shipping & Delivery Times

North American and International orders over $150.00 USD will have free worldwide shipping.Express shipping rates vary from country to country. EU orders over €150,00 will receive free CTT Shipping. All orders that do not meet the minimum free shippi

<h2 id="isPasted">What are the shipping rates?</h2>North American and International orders over $150.00 USD will have free worldwide shipping. Express shipping rates vary from country to country.EU orders over &#x20AC;150,00 will receive free CTT Shipping.All orders that do not meet the minimum free shipping threshold will be subject to the fees outlined below.Important Note:&#xA0;Special exceptions and free shipping codes are not offered for meeting the minimum free shipping threshold.<h3 id> </h3><h2 id="shipping-costs-for-small-orders">Shipping Costs For Small Orders</h2>For North American, UK and International orders under $150.00 USD:<ul><li>US/CAN Standard Shipping - $6.99 USD</li><li style="color: rgb(40, 50, 78);">International Standard Shipping - $9.99 USD</li><li style="color: rgb(40, 50, 78);">Mexico (FedEx only) - $12.00 USD</li></ul>For EU orders under &#x20AC;150,00:<ul style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li>CTT Shipping within EU - &#x20AC;5.00&#xA0;</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(40, 50, 78);">Express shipping to Switzerland - &#x20AC;15.00</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(40, 50, 78);">Express shipping to EU (1-2 business days) &#x20AC;10.00</li></ul>

Shipping Rates

Customs and import fees may be imposed on customer orders by the government of the destination country. Customs charges vary based on the laws and policies of each country. We cannot predict or estimate the amount you may be charged. Customs and impo

<h2 id="isPasted">Will I need to pay customs fees?</h2>Customs and import fees may be imposed on customer orders by the government of the destination country. Customs charges vary based on the laws and policies of each country. We cannot predict or estimate the amount you may be charged.Customs and import charges are the responsibility of the customer.We do not pay for or reimburse any additional charges or costs imposed for the final delivery of your package.&#xA0; <h2 id="what-if-i-dont-want-to-pay-for-the-customs-fees">What if I don&apos;t want to pay for the customs fees? </h2>Should you decide to refuse payment of customs and duties fees on your orders, your order will be returned to us.Refusal of your shipment due to customs, duties and import fees will incur a negative cost to the business. Your account may be flagged for future purchases.You will need to wait for your order to be returned to our warehouse before any further action will be taken. Once received, your parcel will be inspected by our returns team before cancellations and refunds are processed. You will be notified once your refund is submitted.Important Note:We cannot manipulate or alter your order information to circumvent or avoid customs and duties fees. These fees may be imposed by the local import/export ministry of your country at will. Therefore, we cannot accommodate any requests for special order arrangements.

Customs, Duties & Import Fees

We realize that sometimes orders are urgent. However, we cannot accommodate next-day shipping. Even with express shipping selected at checkout, our shipping teams still require a minimum of one business day to fulfill orders before they are dispatche

<h2 id="isPasted">Can I order my items today and get them by tomorrow?</h2>We realize that sometimes orders are urgent. However, we cannot accommodate next-day shipping.Even with express shipping selected at checkout, our shipping teams still require a minimum of one business day to fulfill orders before they are dispatched.Additionally, orders placed online cannot be picked up in person at a retail location.If you have any concerns regarding your delivery times, please contact us.

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Vitaly Design

Information about delivery destinations, shipping times, delivery times, shipping rates, and policies around customs and duties fees.

Shipping Information

Customer Conduct Policy

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Customer Support FAQ

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Return & Exchange Policy

Return/Exchange Eligibility

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Returns & Refunds FAQ

Returns and Exchanges

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