Information on troubleshooting potential delivery issues.

Delivery Issues

Shipping Information

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Vitaly Design

Information about shipping availability, rates, delivery times and managing shipping issues.

Shipping & Delivery

Customer Conduct Policy

How To Contact Customer Support

Customer Support FAQ

Contacting Customer Support

Payment Types & Methods

Order Changes and Cancellation Requests

Unexpected Order Cancellations

Gift Card Information

Stock Availability

Order Confirmations

Order Placement

Deletion Requests

Unsubscribe Requests

Account Deletion & Unsubscribe Requests

Missing Deliveries

Lost Orders

Incorrect Items Received

Damaged Items Received

Delivery Destinations

Shipping & Delivery Times

Shipping Rates

Changing A Shipping Address

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Where can I get a discount code?

Why is my discount code not working?

Lost or Missing Discount Codes

Combining Discount Codes

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Discount Codes

How do I track my order?

Shipping Delays

Order Tracking

Return & Exchange Policy

Return/Exchange Eligibility

Late Return/Exchange Requests

Return Shipping Labels and Fees

How To Submit A Return/Exchange Request

Return/Exchange Processing

Lost Return Shipments

Improper or Missing Return Contents

Returning Orders with Free Items from Promotions

Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return Fees

Return/Refund Processing Times

Non-Returnable Items

Orders Not Returned Due To Customs Fees.

Returns & Refunds FAQ

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Warranty Item Repairs

Warranty Claims - Decision Waiting Times

Unavailable Warranty Replacements

Information About Denied Warranty Claims

Lifetime Warranty

Ring Sizing

Bracelet and Chain Sizing

Sizing Resources

Refer-A-Friend Program

How To Complete A Referral

Referral Qualifications

Affiliate Links

Missing Rewards Code

Refer A Friend Program

Product Materials

How do I care for my new item?

Polishing Items

Can I get my items wet?

Can I get my item engraved?

Where do you make your items?

Products - Manufacturing, Materials and Care

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