Returns & Refunds FAQ

FAQ about returns and refunds.

Return Fees

Customers are required to pay a return fee based on their region. Canadian Customers pay $8.00 USD for returns. US and International Customers pay $9.00 USD for returns. Important Note: We do not refund customer return shipping costs.

Return/Refund Processing Times

This depends on your original destination. All returns outside of the EU will be shipped back to our warehouse in Canada. Returns within the EU will be shipped back to our warehouse in Portugal. Your return package must first be received at our wareh

Can I return a Final Sale item?

Final Sale items are not eligible for returns under any circumstances. Clearance/Sale items may be returned within 30 days for store credit or exchange. Clearance/Sale items are not eligible for a direct refund. Please be advised that orders made via

Are there any items I cannot return?

Yes, the following items cannot be returned:. Please be sure to verify the website product page description for return eligibility details. If you have additional questions or need further support, please contact us. Please be advised that orders mad

Why did my item not get returned because of a customs fee?

Customs fees incurred on customer returns will result in an incomplete return/exchange request. To avoid this issue, we request that all return shipment contents be marked as $10 in value so that we can receive your item(s) back without unnecessary c