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Returns & Refunds FAQ

FAQ about returns and refunds.

Return Fees

Customers are required to pay a return fee based on their region. Canadian Customers pay $8.00 USD for returns. US and International Customers pay $9.00 USD for returns. Important Note: We do not refund customer return shipping costs.

Return/Refund Processing Times

This depends on your original destination. All returns outside of the EU will be shipped back to our warehouse in Canada. Returns within the EU will be shipped back to our warehouse in Portugal. Your return package must first be received at our wareh

Non-Returnable Items

The following items cannot be returned:. Please be sure to check the product description for return eligibility details. If you have additional questions or need further support, please contact us. Please be advised that final sale/clearance items pu

Orders Not Returned Due To Customs Fees.

We request that all return shipment items be marked as $10 in value so that we can receive your item(s) back without unnecessary complications due to customs fees. Doing this establishes the item as a return rather than a sale for logistics handling