Returns & Refunds FAQ
FAQ about returns and refunds.
Return Fees
Customers are required to pay a restocking fee for their return. This fee is based on their region. Canadian Customers pay $9.00 USD for returns. US and International Customers pay $8.00 USD for returns. EU customers are not charged a restocking fee
Return/Refund Processing Times
This depends on your original destination. Canadian returns must arrive at our warehouse in Toronto, ON, Canada. US returns must arrive at our warehouse in California. Returns within the EU will be shipped back to our warehouse in Portugal. Your retu
Non-Returnable Items
The following items cannot be returned:. Please be sure to check the product description for return eligibility details. If you have additional questions or need further support, please
Orders Not Returned Due To Customs Fees.
We request that all return shipment items be marked as $10 in value so that we can receive your item(s) back without unnecessary complications due to customs fees. Doing this establishes the item as a return rather than a sale for logistics handling