Shipping Address IssuesUpdated a month ago

What if I used the wrong shipping address on my order?

You may contact us to request an address change on your order. If you have made an error in your shipping address when submitting your order, contact us as soon as possible.

If your order has already been fulfilled by our shipping team, then we cannot change your shipping address.

Can I change my shipping address?

You may request a change to your shipping address as long as your order has not already been fulfilled by our shipping team.

Please contact us as soon as possible if you need to change your address.

Unfortunately, once your order is fulfilled and shipped we cannot change your shipping address.

What happens if my order is shipped to the incorrect address I used?

In these instances, we are not liable if your order does not arrive in your possession. This means we are not responsible for reimbursing you for the cost of your incorrect order, nor will we provide a replacement. We apologize for any inconvenience this may cause.

If your package has already been fulfilled, the shipping carrier may be able to change your address. You will need to contact the carrier directly for their assistance as we will not be able to authorize any changes to your order once it is fulfilled.

In some instances, your order with the incorrect shipping address may be returned to us by the shipping carrier. If your item is returned to us as a result of an incorrect address, we will contact you to address how to move forward.