Shipping DelaysUpdated 8 days ago
Shipping Delays
Your package may experience a delay for any number of reasons that are outside of our control. These delays typically clear within a matter of days. However, that is not a guaranteed timeframe.
Shipping delay reasons may include:
- Carrier Issues or Outages
- Customs and Duties Processing
- Outstanding/Unpaid Customs Fees
- Climate Impact or Severe Weather
- Regional Conflict or War
- Holidays
Lost Packages
If you think your package is lost, please contact us.
Our support team can investigate your shipping delay to determine if alternative solutions are appropriate. Please note that unless your order is deemed lost by a support agent through an investigation, we cannot reship or reimburse you for your order.
If your order is deemed lost, we will take the necessary steps to offer you a solution that suits your needs.