I received the wrong item, what should I do?Updated 2 months ago

I received the wrong item, what should I do?

Although rare, mistakes can happen and we greatly apologize if this is the case.

Contact us right away and our support team will make sure you receive the correct product.

Alternatively, you can also use our online portal to send back incorrect orders if you prefer.

For order numbers beginning with VUS, use the return portal HERE.

For order numbers beginning with VEU, use the return portal HERE.