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Return & Exchange

Vitaly Design

<h3 id="isPasted"><strong>Can I use a gift card and a discount code at the same time?</strong></h3><p>You can use a discount code and a gift card at the same time.</p>

You can use a discount code and a gift card at the same time.

Can I use a gift card and a discount code at the same time?

Discount Codes

Placing An Order

Payments

Changes and Cancellations

Gift Cards and Ordering a Gift

Stock Availability

Issues with a delivered order

Ordering

Where do you ship to?

What are the shipping rates?

Will I need to pay customs fees?

Shipping

How do I track my order?

Why is my package delayed?

Order Tracking

I received the wrong item, what should I do?

My item was damaged when it arrived.

My order is marked as delivered, but it's not here.

Delivery Issues

Ring Sizing

Bracelet and Chain Sizing

Sizing Resources

Return & Exchange Policy

Can I return/exchange items if I change my mind?

How do I submit an exchange?

When will my exchange be processed?

Does Vitaly Design pay shipping fees?

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

What happens if my exchange gets lost on the way to the warehouse?

Exchanges

Can I return items if I change my mind?

How do I submit a return?

How long should a refund take to process?

Does Vitaly Design pay return shipping fees?

Can I return a Final Sale item?

Are there any items I cannot return?

What happens if my return gets lost on the way to the warehouse?

Why did my item not get returned because of a customs fee?

Returns

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

Submitting A Warranty Claim

Why was my warranty claim denied?

What happens if my warranty item is unavailable for replacement?

Lifetime Warranty

Product Materials

How do I care for my new item?

How do I polish my items?

Can I get my item engraved?

Can I get my items wet?

Product Questions and Care

Becoming a part of the creator community

Ambassadors Program & Details

Where can I get a discount code?

Why is my discount code not working?

What happens if I can't find my discount code?

Can I use multiple discount codes at once?

I have forgotten to apply my discount code, what should I do?

Why did my discount code expire?

Can I use a gift card and a discount code at the same time?Updated 2 months ago

Can I use a gift card and a discount code at the same time?