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Return & Exchange

Vitaly Design

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The Refer A Friend program is not an affiliate link. Eligibility is limited to individuals only. Vitaly Design’s Refer-a-Friend Program cannot be used by businesses for affiliate lead generation as determined at Vitaly Design’s sole discretion. Refer

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Refer A Friend Program

How To Contact Customer Support

Customer Support FAQ

Contacting Customer Support

Payment Types & Methods

Changes and Cancellations

Gift Cards and Ordering a Gift

Stock Availability

Why was my order unexpectedly cancelled?

Why didn't I get an order confirmation?

Shipping Address Issues

Order Placement

Return & Exchange Policy

Late Return/Exchange Requests

Does Vitaly Design pay return shipping fees?

How do I submit a return or exchange?

Can I return/exchange items if I change my mind?

What happens if my return/exchange gets lost on the way to the warehouse?

When will my return or exchange be processed?

Improper or Missing Return Contents

Policies & Conditions

Can I make an exchange during a sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

What if I change my mind about an exchange?

Exchanges FAQ

Return Fees

Return/Refund Processing Times

Can I return a Final Sale item?

Are there any items I cannot return?

Why did my item not get returned because of a customs fee?

Returns & Refunds FAQ

Returns and Exchanges

Lifetime Warranty Policy

Types of Warranty Coverage

How To Submit A Warranty Claim

Do you repair damaged warranty items?

How long does it take to hear back about a warranty claim?

What happens if my warranty item is unavailable for replacement?

Information About Denied Warranty Claims

Lifetime Warranty

Delivery Times

Shipping Destinations

What are the shipping rates?

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Shipping

How do I track my order?

Shipping Delays

Order Tracking

Missing Deliveries

Lost or Missing Orders

Incorrect Items Received

Damaged Items Received

Delivery Issues

Ring Sizing

Bracelet and Chain Sizing

Sizing Resources

Product Materials

How do I care for my new item?

Polishing Items

Can I get my items wet?

Can I get my item engraved?

Where do you make your items?

Products - Manufacturing, Materials and Care

Where can I get a discount code?

Why is my discount code not working?

What happens if I can't find my discount code?

Can I use multiple discount codes or promotions at once?

Can I use a gift card and a discount code at the same time?

I have forgotten to apply my discount code, what should I do?

Expired Discount Codes

Discount Codes

How do referrals work?

How To Complete A Referral

Referral Qualifications

Missing Rewards Code

Vitaly Design Boost

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